This was booked via BA on my 1st trip to NYC from Uk, never had a call/text/email to confirm my taxi/shuttle trip back to JFK,
so the hotel contacted these direct in the morning, who after about 10 minutes confirmed a pick up time of 4.25pm, waiting since 4pm just in case early, at 4.45pm no show!!!
The hotel called them up which took about 25mins for this company to tell us there only 2 people working in dispatch and we spoke to Mickey!!,
they really backed up and if not there in 10 minutes, go get a taxi and pay again!!!! We contact BA about a refund, still no contact from them as want confirmation about refund and no show to go back to BA for my refund as I had to pay $85 to get to airport!!!!
Seems to be lots of bad reviews please stay away or just pay on the day or get a train
This was a lot of added stress to an end of my trip to NYC