I had to call the company 3 times to find where the driver was. He was not in the place that I was told to stand and had to wait quite a long time for him to arrive. Not a great experience for first time use.
Absolute disaster, left waiting having made 3 phone calls and when car eventually arrived it was not what I ordered. Ruined the arrival as this was a 70th birthday trip for my mam. Had traveled from Ireland and after a 7.5 hour flight I was devastated to be let down
We had to make 4 calls to Viator, then 3 calls to the pick up service then wait for 15 min after the last call for a pick up. I have never had to make 7 phone calls in one morning regarding pick up service at an airport ! Ridiculous. I booked 5 private tours in Italy and France with Viator other than a few emails never had to make a call or follow up. I will never use Viator again for airport pick up service. The customer services reps are rude as well.