Absolute disaster, left waiting having made 3 phone calls and when car eventually arrived it was not what I ordered. Ruined the arrival as this was a 70th birthday trip for my mam. Had traveled from Ireland and after a 7.5 hour flight I was devastated to be let down
We had to make 4 calls to Viator, then 3 calls to the pick up service then wait for 15 min after the last call for a pick up. I have never had to make 7 phone calls in one morning regarding pick up service at an airport ! Ridiculous. I booked 5 private tours in Italy and France with Viator other than a few emails never had to make a call or follow up. I will never use Viator again for airport pick up service. The customer services reps are rude as well.
Had to ring to get driver to attend in nyc they were there waiting Chicago company need to improve