I have not receive the service. I call the company from the airport informed a change about the airport arrival and they told me that they should make the changes but the service never came. We arrived to the airport late en the midnight and there was not a counter service open. So we had to take a regular taxi.
yes all good but I have used Viator a few times now and I think you need better instructions re pick up or signs on the cars. Drivers always very nice.
I was a bit disappointed in this booking..When I first called I was given a price of $24.95..when I called to book, the price quoted was $50. When I called to confirm the day before arrival, I was told there was a $10 gratuity; when I called to say I was at the airport, I was told that there was an additional $10 fee for "late arrival" (9:30 p.m. isn't exactly the middle of the night). It was disappointing that something that started out fairly reasonable ended up being pretty expensive. In addition, the driver didn't even try to help me get my luggage down some stairs to the entrance of the boutique hotel where I was staying; he just put the suitcases (2) on the street sidewalk and left me to fend on my own. I would normally expect to give a gratuity for good service; this all felt a bit like extortion and not very good service at all.