We organised a transfer from Back bay to the airport, thinking it would be easier. We were wrong. At the agreed pick up time, the car was no where to be seen. We called the company and they were extremely rude, informing me that the car was late, as if it was my fault. when the driver arrived over 20 mins late, he didn't offer an apology or explanation, he just asked for $$ for the tolls. Upon reflection, it would be much easier and cheaper to use an Uber.