Aloha Garrett,
I'm sorry to hear that the tour was not what you had hoped for. Normally our private tours are even more personal and attentive towards guests. If there is something specific you would like to share or areas of improvement I can help address please feel free to contact me at 808-491-3412 or email me at
[email protected] Attention Ashlie. I have reached out to my captain and crew and am hearing a much different version so I am a little unsure as to what the "issue" is/was or why your group was "struggling". At Hawaii Island and Ocean Tours we strive to give guest's a great experience and open to feedback and suggestions for future improvement.
I hope the rest of you stay on the Big Island was full of fun and filled with great memories. Mahalo for joining us and for your time.
Sincerely,
Ashlie