DO NOT EVER BOOK WITH THIS COMPANY!!!! We had a round trip transfer booked from EWR to NYC. The return pickup was confirmed for 3:00pm, and at 3:15pm, they called and said sorry, we don't have a car to pick up you. I had to find my own way to the airport. The guy that called was so short and rude, I was in tears. Getting to the airport in NYC at the very last minute? That was all he said, and he hung up. Fortunately I was able to get a last minute Uber, for 140.00. THEY ARE REFUSING TO CREDIT ME FOR THE RETURN THEY CANCELED LAST MINUTE.
DO NOT EVER BOOK WITH THEM. THEY PROVIDE NO SERVICE and you will get stuck, and they aren't taking responsibility. I will be refusing the charge on my credit card.
Одговор домаћина
Dec 2021
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.