I’m aware Americans expect tips, however when you have little cash on you, you don’t expect to be spoken to like crap. Collected on Friday 13th but a friendly guys, once arrived at our hotel he stated “$9.50 toll charge and 20% tip please” I said all I had was 1 extra dollar in coins, he couldn’t have launched our bags out the car any quicker if he tried!
When collected, the guy before pulling away gave me a receipt of $20.. i reminded him I know the toll is $9.50 and my last cash was $5. He turned his car off and said no he wants $20 as that’s $10.50 tip. I’m sure the customer chooses the tip and pays at the end?!
Anyway, I gave him all I had and he then demanded my bank card details, I refused as his manner was ridiculous! I photographed his ID, emailed the company and heard nothing back. To a vulnerable timid person this could have been quite scary.
The cars were nothing like advertised, old and shabby looking.
Highly recommend DO NOT use these.
Одговор домаћина
Dec 2019
Dear Seavie,
We are sorry and we apologize for any inconvenience caused to your party. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.