Great experience from start to end. First of all, before the trip I called to ask a few questions. I spoke initially with John who was very pleasant and helpful. He then followed up with an email of further explanation. After booking the trip, Cindy picked up my daughter and myself at our cabin that we stayed at in Keystone. Cindy grew up in the area so was filled with knowledge, history and details about the area, that she shared with us in between sites. In addition, she was a pleasure to spend the day with. We visited all the highlights we had read about, and more.....We highly recommend highly recommend taking tours with them!! A great tour, and personal experience, with nice, knowledgeable people.