Disgusting. Shoddy. Low class. This event is advertised as a classy, professional, unforgettable experience. For our family, it was a shocking, tacky and awful experience. The train looks nothing like the videos and brochures. Old fashioned, dirty and sub standard. The Thanksgiving lunch in first class was disgusting. The salad was a whole head of lettuce with brown bits, not even individual leaves! The main course was ice cold and the dessert revolting and cheap. The servers were so unprofessional and sloppily dressed, they were tossing plates around and flinging the leftover food onto the trash bins, cursing about their tasks - nothing at all like the high end, featured “royal”experience. I had driven 2 hours with my kids to do this and it was beyond awful. I was too embarrassed to cause a scene on the ride - not like you can walk out! They pack the train full like a tin of sardines. To crown it all, I sent the management an email to express my satisfaction. The reply I received was pathetic. They thanked me for my feedback, said their leadership were on the ride and all is good. Seriously???? WTF???? 🤬 I demanded a full refund and just never heard from them again. Shocking how companies can misrepresent their offering with no conscience and then just ignore a guest complaint. Please dont waste your money to do this trip. More than $600 for 3 people. Oh, and we pass a North Pole village which looks like a group of kindergarten kids put it together. And this is part of the Polar Express??? Your kids will be traumatized seeing this junk. Shocking how this is even permitted to run.