My husband, teenage son, teenage daughter, and I visited on a recent trip to San Diego. It was an impromptu visit, which I booked late the evening before to surprise the kids. Online booking was easy, and the location was down the street from our hotel. The staff were all friendly and helpful, and the activity was a blast! My daughter was nervous at first and skipped her first flight, but stepped up and completed the second flight. The staff allowed my son to do the flight that my daughter skipped, which they didn’t have to do so I was impressed with the customer service. Definitely order the video - you will receive a link in your email, and can take screenshots if you want still photos. We will definitely do this again!