The sale person called me a looser! Could you believe it!
To bring some precise data, I rented a couple of bicycles on the last 03/11/16 in bike & view (1172, Lombard st) the sale person involved was short, brown skin and wore glasses.
During my day rental, I had a flat tire and had to bring the bicycle to a repair shop on my way to Tiburon (Which made me loose part of my day).
When I returned the bicycle, the man did not want to refund the repair insisting on the fact that I did not pay for the insurance.
When I complained about the status of the tire of his bicycle the man lost his temper, started insulting me, and called me literally a looser.
Believe me or not but the tire was out of any manufacturer tolerance limits coming to the remaining groove.
I only drove on specific designated bicycle paths and followed every recommendation. Why would I have to make myself responsible for the complete mechanical status of the bicycle, which obviously lacked of maintenance? The clauses of this rental shop are not only abusive but the behavior of the salesperson was humiliating when I was claiming for what, in my opinion, was fair to claim!
By the way, I lost my boat back from Tiburon due to this issue and could not return the bicycles on the same day as I had planned. This issue not only made me loose part of my rental day but also delayed my travelling, as I had planned to leave San Francisco the following day early and had to wait for the bike shop opening (9am).
I never got my money back.