Within 5 minutes of the appointed time the bus arrived and my suitcases and I were loaded into the bus.
The driver was very good and knowledgeable as there were lots of questions from passengers re the Island of Maui.
My only complaint was that we were dropped off at the far end of the Terminal and my check in desk was at the other end of that Terminal so it was quite a long walk with suitcases in a very busy Terminal but that may have been the only place he was allowed to do drop offs.
It was very nice. I had to change several times and was questioned if I had to pay. It was settled and I did not have to pay for trips I did not use. Te only real problem was getting through on the phone. It took at least 15 minutes. Maybe you need more telephone personnel.to answer the phones.
Drop off at the airport was excellent.
They arrived on time early actually! and the driver was friendly and efficient.