We booked the small group wine country tour a month in advance for our Easter weekend trip to San Francisco. Visiting Wine Country was what I was most looking forward to, so you can imagine my disappointment when we received a call around 5pm on Wednesday stating our tour was cancelled. Our tour was scheduled to leave at 8am Friday morning and I felt that the ~38 hours notice they gave us was insufficient and unprofessional. At the point we found out it was canceled due to the minimum # of travelers not being met, we didn't have the option to book another comparable tour within the time frame.
Extranomical tours said we could take "a similar tour" and suggested the Muir Woods/Wine Country Tour to us. They dodged the question multiple times over how big this group would be and kept assuring us the tour was "basically the same thing".
THANKFULLY, we did not book this tour, after finally finding out that there would be 60 others in attendance. Quite different from the 8-person small group tour we had booked. I found it more annoying they kept trying to talk us into this second tour stating it was the same tour, when in fact there were 52 additional people and a massive coach bus, rather than small group van.
The lack of professionalism with this tour company has confirmed that I will never use them for a booking again in the future. I would warn others to beware when booking through them, as well.