The shop is very clean. The staff was okay. The ladies working there helped my daughter when purchasing a mask. Helpful suggestions. Ultimately my daughter found a good mask and snorkel.
The staff then scrubbed it for me. That was awesome. The “drop” was not putting together the mask and snorkel.
The prices were fair. We had one diver and 2 snorkeling. My daughter opted to stay on the boat. John, boat captain, was okay. I will stay positive and say, he knows the river well.
There was a few issues and they are internal. I would say the processes could use some review. It is a them issue, not a tourist issue.
The issues were then and that is my reason for giving them a bit lower stars. I may go back, but the shop could use some secret shoppers to help them out.
Overall the experience was full of good and a few bumps. It was pleasant. I might go back, especially now I know what to expect. The boat was too crowded and I may look for a more personal experience. I know diving is not cheap, so I was looking for “best value.” I think they could do a bit better. Not my call.