We did not realize that Viator was a "booking" company for other tour companies. When we inquired about transport, we were directed to another number and told there would be no transport. We had to arrange our own transportation to the pick up point for the excursion. (Red and White Fleet ticketing office) This was disappointing and not explained anywhere that we could find on the site. Otherwise, the excursion was good (except for the fog) and we felt we received good value for our money; good experience with food provided. Bar service was a little slow as there was only one person working it.
It was good.. great food, great view. Too bad it was foggy so could not see much of the Golden Gate Bridge
I really enjoyed the tour--everything was professionally handled and on time. The staff on the boat were excellent. The food and music were a great bonus to the extraordinary scenery. Definitely a great experience.