We enjoyed our hot air balloon ride. The pilot was very friendly, we had a long flight and a smoothe landing. We were disappointed in the lack of communication though. We weren't sure of the time we needed to meet for our sunrise cruise. The only thing we saw, when we booked the trip, was that we needed to be at the pickup point an hour before sunrise. Nobody showed up so we called and had to leave a message. Finally, about 30 minutes later, we saw a van and a few other people started showing up. The other people that were going on the ride said they were given an exact time to be there. One other thing that would make the trip better would be to have a step stool to help climb into the van and the balloon.