The Friends made the trip fun. The boat was more derelict and beat up than we expected. We were ordered back to the dock and to stay by their tan umbrella, for check in. They would not allow us to even bring a small bottled water on board. So, upon boarding, our pregnant friend had to ditch her water. Once on board we asked if they could get us some water for her: they said "No". However, after 20 minutes underway, they were happy to sell us a bottled water. A bottle of warm water, because, they said their electrical system was broken and wouldn't run/cool their refrigerators/coolers. Likewise, for that reason, all the beer was about as cold as if you'd have left it out in an air conditioned room. (they'd have sold a lot of beer/beverages if the fridges worked properly). NO Food. Just a few snacks. The "snacks" consisted of two sleeves of Ritz, a bag of rice crackers, some thin slices of cheese, a few chunks of pineapple, and just one of those large mixed nut jars you can buy at Sam's. They did have a popcorn machine with humidity/soggy popcorn. And, they charged $3 for an amount of popcorn about the size of a paper hotdog bun holder. That's for at least 60+ PEOPLE! There are two restrooms at the stern. One was out of order; then other would not flush and was full of TP and "stuff" because it wouldn't flush; the women WERE NOT HAPPY; many said it was worse than most Portolets! AND, the sink/water in it would not WORK! The crew said they were also having "water Problems". The rails to the second deck were yucky and sticky. We derived some entertainment because every 20-30 minutes the Captain would open a lower deck hatch and jump down to bang on something to get the water or electric to continue working. Overall the cruise/view was nice: the views ; what made it a fun time was the friends, NOT the boat nor the amenities.
Одговор домаћина
Apr 2022
Thank you for your review and it is disappointing we were unable to deliver the usual five star experience shared by the majority of our guests.
By a twist of fate there was an unforeseen electrical issue the Captain was dealing with that did unfortunately affect the coolers and water system. But pleased to read you were entertained and understanding.
You are correct that you are not allowed to wait on the dock before boarding, but rather we ask that everyone congregate and line up off the dock. You would have been politely asked to wait in line for boarding similar to the rest of the +60 guests.
And no we do not allow outside food or drink due to our liquor license requirements.
Thank you for highlighting that overall the cruise was nice.
Sorry you felt that so many items detracted from your experience and we would be happy to discuss further on 772-225-2100.