I would NOT recommend this company. They hit us on What's App appx 60min before flight time informing us they would not be flying due to maintenance. We understand issues arise to the equipment, but to wait until the last minute to notify us with no options of making things right other than a refund was disappointing. Due to NY traffic, we were already enroute to the heliport which we obviously incurred costs. This experience was to be the highlight of our trip, so rebooking us on another chopper or with another company would have made sense. Instead, the agent said there was nothing he could do other than book us on a flight the following weekend (which made no sense as we were visiting from Florida) or give us a refund. Then, we couldn't even reach Viator or Tripadvisor for help or assistance. Just bad customer service all the way around in my opinion.