NoviceWorldTraveler
Jul 2021
Had a tour booked at 8pm on Tues July 27th. At 730 pm a thunderstorm descended upon the city. Thunder, lightening, pouring rain. Definitely unsafe conditions not only for their employees but people on the tour. Let's all walk around with metal poles (umprellas) in the air during active lightening!!! We left before the tour even started.
Look, I understand the whole "rain or shine" -- this was way more than rain. Torrential down pour, flooded streets, booming thunder, lots of lightening. And yet, they refused to call off the tour so they could keep the money.
They put profits over people. Not cool.
I tried to let them make it right by refunding me for the 6 people we paid for. They refused, stating their "rain or shine" policy. Well, now they can deal with my credit card company because I've filed a charge back. I did not receive the service I paid for & this scummy company has no right to keep my hard earned money by trying to force my family into an unsafe situation.
Steer clear of this tour operator.