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Тематски парк Екпресс Цомбо за Универсал или Валт Диснеи Ворлд

Тематски парк Екпресс Цомбо за Универсал или Валт Диснеи Ворлд

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Ово је најбржи и најекономичнији начин да дођете до Универсал Орланда и Валт Диснеи Ворлд-а уз минимално заустављање од Интернатионал Дриве-а!

Цити: Орландо

Sun 23 Feb

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Sun 23 Feb

Са почетком у $32.99

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Додатне информације

<ул><ли>Бебе морају да седе у крилу одрасле особе.<ли>Допуштене су животиње услужне.<ли>Опције јавног превоза су доступне у близини<ли>Бебе и мала деца могу вожња у колицима или колицима<ли>Погодно за све нивое физичке спремности<ли>Маске за лице потребне за путнике у јавним просторима<ли>Маске за лице су потребне за водиче у јавним просторима<ли>Средство за дезинфекцију руку доступно путницима и особљу<ли>Редовно дезинфициране области са великим прометом<ли>Транспортна возила се редовно дезинфикују

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Коментара (2)

Y4224WLtaylorc

Sep 2022

terrible customer service and even worse management! DO NOT support or use this company. they were rude, careless, inconsistent, and discriminatory!!!!!

Одговор домаћина

Sep 2022

Hello. We are very sorry you experienced an unpleasant evening. We have several buses at Disney each night, servicing different hotels on different time schedules. The bus you were attempting to board was not assigned to the Hilton route. Hilton buses pick up from Epcot at 10 minutes past the hour, as shown on our website and on your ticket confirmation email. GPS tracking shows that the buses to Hilton were running as scheduled, despite the weather. We have met with the driver supervisors to ensure all of our drivers can assist guests and direct them when to find their correct bus. We appreciate the feedback and opportunity to improve our service. Thank you

Y6752UTtb

Sep 2022

Horrible experience. Driver said “he does not drive disabled people” and left two of our disabled people at the bus stop in Epcot in the pouring rain. They claimed to not have room under the bus, but when opened to put a stroller in, the entire undercarriage was empty. He also told us that he was not going to the Hilton Palace, and told us he would not drop us off. Even though we called dispatch prior to heading to the buses to confirm our bus arrival time was 7:40pm. After we argued with the driver, he let a few people on (but not the disabled people in wheelchairs) and then proceeded to go to the Hilton hotel and stood up to tell everyone they were at the Wyndham. To which everyone looked confused. He then proceeded to drive to the Hilton palace, where he originally said he was not going?! The driver had no clue what was going on and left our disabled veteran grandfather and handicap father in the pouring rain. The bus that finally picked them up arrive an hour and half later. This service has been the most inconsistent and rude service we have ever had the misfortune to encounter. For someone to refuse service to a disabled person is absolutely unacceptable and illegal.

Одговор домаћина

Sep 2022

Hello. We are very sorry you experienced an unpleasant evening. The bus you were attempting to board was not assigned to the Hilton route. We have several buses at Disney each night going to different hotels at different times. The Hilton bus leaves Epcot at 10 minutes past the hour and, according to GPS tracking, was running on time. There were no wheelchair or mobility scooter passengers booked for the bus you encountered, which is why that particular bus was sent. When we have ADA bookings, we are able to dispatch the appropriate buses to properly accommodate passengers in need of ADA assistance. We have spoken to the driver supervisor to ensure all of our drivers are providing the best customer care to our guests. We appreciate your feedback and the opportunity to improve our service. Thank you