First, the woman at the front door was incredibly rude. We were a few minutes early, but instead of saying something like, “ok, since you’re a little early, we’ll need you to wait until your entry time,” she said “your time is 5:40, so come back at 5:40.” What were we gonna do in 15 minutes of time? She didn’t have a name badge on. I checked. The man at the end of the entrance line, Oscar, was incredibly friendly and very helpful, and he’s the whole reason for one of the stars. Did we go in at 5:40 our reserved time? No. Did we go in by 5:55, the end of the time range we were given? Also no. Did we go in and then wait in more lines without direction or explanation? Yes. The views are incredible. Absolutely. It’s the reason for the second star. Would I do this again? Absolutely not. My advice: skip the top of the rock and go to SUMMIT at One Vanderbilt.