I am sorry to learn about the negative experience. Our team strives to provide the best guest experience and it is important for us to know where we fell short. Your review will be shared with our management team so that we can take the necessary actions to solve this issue.
Kindly call us at 212-698-2000 option 1 or email us at
[email protected] to set up your return visit at your convenience. If you are no longer in the city or don't have plans to return, contact us to make it right.