Not all members of our party were sure that we were cut out for class 4 rapids. Our guide, Ziggy, was a pro and made the trip easy and fun. Sign in was easy, and we had a smooth trip to the launch point. Ziggy was funny, extremely knowlegeable, and had my 11 year old fully at ease from the outset of the trip. We got soaked, but were never in danger of going overboard - we got a little bit of a workout with only 4 in the raft, but just enough to keep us active throughout the trip. We even got to spin through a couple of the rapids sections (intentionally, he had us working together to make it happen). We highly recommend Smoky Mountain Outdoors - and Ziggy!