We had a family group of 5, so we got our own raft and guide for the trip down the river. The guide was great, very helpful, and friendly. We had one member in or group that was definitely rather scared to do this, so our guide made sure he took excellent care of her and it was very appreciated by all. The rapids weren't anything too crazy, but enough to keep the trip interesting as well. Definitely a good place for our first time whitewater rafting. Office staff was friendly as well and gave us some nice suggestions for less-trafficked hikes in the area. Overall it was a great trip!
Only place they could improve is that we had to wait a very long time for our trip to start. We were waiting until well after the designated start time as there were a TON of groups booked at the time and most groups left 15-30 mins before ours was even assembled. If there's going to be that long to wait I'd much rather have a more granular booking time so that we're not just sitting around waiting. Wasn't annoying enough that I'd lower the rating, but there's always room for improvement!
Одговор домаћина
Jan 2020
Thank you for all of the great feedback about your trip. Our guides work hard to make sure everyone has a great time, and I agree that the Pigeon RIver is a great river for first-timers. And thank you for the feedback on the reservation time vs. trip time. We are always looking to improve our customer's experience, and it's helpful to have first-hand comments and suggestions. Please come back and see us again on your next visit to the Smokies! #gowithSMO