Cosmopolitan720818
Mar 2025
I booked the helicopter tour of the Hawaiian Volcano for two people, following the directions on the website regarding entering the weight of the passengers. Upon arrival, I was informed that only one of us could fly due to an error one Viator website encountered when entering weights in kilograms, instead of pounds. Trying to contact Viator online to request a refund proved impossible due to the seemingly deliberate flaws in the design of their feedback form. The flight itself was incredible. Safari Helicopters 5 stars. Viator customer service and IT, zero stars.