Booked on a Thursday, had confirmation and everything, went to the pier 30 minutes early, no one there for us ! Called them said our schedule is on Friday (the next day), asked us if we’re ok to go on the Friday! Of course not ! On a trip everything is scheduled! We have plans!
They keep telling us was not theirs problem, cause we book from a third party.
Alright, if you guys want to have a guaranteed trip , don’t book from them, they will offer you any different days/times just not what you booked or planned.
Одговор домаћина
Nov 2022
Aloha Sherry,
I am very sorry for the disruption to your plans. At the time, confirmation e mails from Viator were malfunctioning due to a software problem. Fortunately after many days and hours spent we have been able to resolve this issue. Your experience is very important to us and we apologize for any inconvenience. Our trips are among the best and I am sorry technology errors got in the way of you enjoying a fabulous time. Mahalo for your understanding!