Booked on a Thursday, had confirmation and everything, went to the pier 30 minutes early, no one there for us ! Called them said our schedule is on Friday (the next day), asked us if we’re ok to go on the Friday! Of course not ! On a trip everything is scheduled! We have plans!
They keep telling us was not theirs problem, cause we book from a third party.
Alright, if you guys want to have a guaranteed trip , don’t book from them, they will offer you any different days/times just not what you booked or planned.
Odpowiedź od gospodarza
Nov 2023
Aloha Sherry,
Confirmation e mails within Viator were malfunctioning due to a software problem. However this issue has been successfully resolved. Your experience is very important to us and we apologize for any inconvenience.
Mahalo for your understanding!