I understand how this is frustrating. Our drivers do their best to remain on schedule, but some factors are simply out of their control. Traffic is notorious in Hawaii for being terrible at times. I am sure our drivers wish there were some way to bypass it to lower wait times, but that simply can not be done. I would love to hear more about how you have attempted to have the situation rectified, as well as what outcome you expect. Please, email me at
[email protected] I look forward to speaking with you.