It was difficult to buy tickets online. The system complained that we needed to fill in which state we were from, but there was no such field available. When the first bus arrived, we tried to buy tickets, but the snooty driver said he didn’t sell tickets and directed us to the ticket office instead. We then tried a different payment system using PayPal, but the system claimed we had entered an email address incorrectly, even though it was correct.
According to the Trolley’s website, the ticket office was supposed to be located in the city center across the street, so we went there, but we couldn’t find any ticket office. We went to an information desk to ask and were told that the ticket office had moved to another center in the next block, so we walked there. Even then, we wandered around without finding the ticket office.
Finally, we thought of trying GetYourGuide, which we usually use. It worked, and we managed to purchase tickets online. By now, 1.5 hours had passed, and we were feeling pretty exhausted. When the next bus arrived and we showed our tickets, the driver initially said we needed to go to the ticket office to have them printed. We were about to lose it and scream in frustration when the driver carefully reread our tickets and said they looked fine, allowing us to board.
We got seats, but the Trolleys were often overcrowded, leaving many people standing and struggling to see outside.
Одговор домаћина
Jan 2025
Thank you for sharing your experience with us. We sincerely apologize for the challenges you encountered while trying to purchase your tickets and navigate our system. Your detailed account highlights areas where we need to improve, and we truly appreciate your patience and determination in overcoming these obstacles.
It’s disappointing to hear about the confusion with our online ticketing system, the difficulty in locating the ticket office, and the inconsistent guidance from our team. This is not the seamless and welcoming experience we strive to provide, and we will be reviewing these processes to ensure clearer instructions and more consistent service for future guests.
We’re also sorry to learn that the trolleys were overcrowded during your trip, impacting your ability to fully enjoy the ride. Your feedback about seating and capacity is invaluable, and we are exploring ways to better manage these issues, especially during peak times.
We deeply regret the frustration this caused during your visit, but we’re grateful you eventually managed to secure your tickets and enjoy the trolley. We’ll use your feedback to make tangible improvements to our services.
If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to us at
[email protected]. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future.
Mahalo!