I took the Discover DC tour(not listed) Tonya was the guide, she was wonderful. We were given enough time at each stop, great guide. On the other hand the driver was Curtis he did good while we were touring, but when taking us back to our hotel it was horrible. When someone drives that route all the time they get to know the roads, where problem spots are etc. Curtis was driving so fast that when he hit a hole all the passengers flew out of our seats, really, there was air between me and the seat. I was in the first seat, so saw driver fly up and the dash actually, raised too. For a minute I thought his seat broke off from the jarring hit. I suffer from back and neck problems, afterwards I was in horrible pain. Curtis didn't even have the manners to apologize to us. I DO NOT RECOMMEND this tour if you have spine problems, you may be crippled when you get off the bus.
Одговор домаћина
Nov 2020
Greetings,
I'm responding in regards to your disappointment and frustration with USA Guided Tours it is our goal to offer topnotch service not only through our tour and transportation services but also through our internal operations and controls. I've been made aware of your negative experience and I'm personally looking into it as we speak. We are extremely sorry for your experience and I hope we have the chance to serve you in the future, please feel free to contact me directly if you have any additional concerns.
Respectfully,
Elizabeth Mairena
Resource Manager