Spend your hard earned money elsewhere this company doesn't deserve it! While I always try to support family businesses and their efforts, I have nothing nice to say about this family owned company. This company has no concept of customer service and would rather turn away 8 people who traveled 2 hours to go on their tour then even make some kind of effort to work out a problem. There is another whale-watching boat tour on the same street, I would purchase their tickets instead!
I feel like there is something a bit sneaky going on with this "family owned" business based on our experience and the fact that other people in line with us had the same or similar issues with pre-purchased tickets...
We purchased our 2-hour tour tickets on Groupon (for 8 people total) and tried to book a 10am, 2-hour tour for a birthday celebration on 10/10. When we called a few weeks prior, we were told by the female that answered the phone that the 2-hour tours may not be running this time of year because there may not be enough people. She said that our tickets would be honored for the 3-hour tour at 1pm that day at NO extra cost. Three days prior to our family's 2 hour drive to this marina, we confirmed that there would be no 2-hour two and that our tickets would be honored for their 3-hour tour... We were told YES.
When we arrived, Bridget, in the office would not honor our tickets and we were told that we had to pay an extra $10 per ticket ($80 total) or call Groupon and try to get a refund. There was no effort made to try to resolve the problem and she refused to check for our reservation in their system to check for the note that our tickets would be honored. She was incredibly rude and unprofessional. She claimed, with an attitude, that she was the only female who answers the phones and that we must have spoken to her but she would never have told us that she would honor tickets because they are already loosing money on the Groupon deals and would not loose more money by honoring 2-hour tickets for a 3-hour tour. She also claimed to speak to over 400 people a day and so she couldn't possibly remember our conversation ...but basically accused US of being liars. I asked for an owner and was advised that Bridget is a manager (who was clearly never trained in being polite to PAYING customers). All this occurred under the sign hung at the desk to "be nice or leave".... considering there were numerous people sitting in the office staring at us and listening to our conversation but not one tried to right THEIR wrong, I consider this to be even more reason no one should utilize their tours.
The captain also made a joke on the tour that people seem to think a 2-hour tour is the same as a 3-hour tour. As stated earlier, there were numerous other arguments going on at the ticket booth the morning we were there regarding pre-purchased tickets not being honored.
We were told we could be booked on the 2-hour tour the next day...but then we would then have to pay for a hotel in order to not be upgraded and pay the extra $10 each. This was supposed to be a fun, relaxing day trip! We upgraded only because we made the drive down and had 8 people who had made plans to do this. Had we been locals we would NEVER have given more money to this money-hungry, uncaring, unprofessional, sneaky company.
Oh, we did see dolphin on the tour but it was very rough, the captain made awful quick turns that made numerous people ill, the food is expensive and the entire crew was also rude.