The bus times on Viator are inaccurate. The buses go at all different times. The website should say where you pick the bus up. When you get to 777 5th Ave, they say go to the bus garage 5 blocks away. When you get to the garage, there are no signs where to get the bus. A janitor told us where to go. When we got to where you got on the bus, the sign to say where it was going didn't say Woodbury Common! I am amazed we got there! Woodbury Common was good for bargains, but make sure you don't get the bus back during rush hour after 3.30 as it took us over 2 hours to get back to New York! We were stuck in traffic for ages.