We booked a tour with Surf City, but they moved, changed the tour, and offered an option to continue the Hollywood Tour w/ them but we would have to leave Hollywood, go to Santa Monica and back to Hollywood, or go w/ a partnering company in Hollywood, which turned out to be Hollywood LA Tours that wasn't far from our hotel. The correspondence advised parking $10 all-day parking at 1637 Wilcox Ave, which does not exist. It was a construction site. We parked across the street, paying $20. The tour bus arrived late, maybe 15-20 min. I confirmed with the gentleman working in the store that we would visit today, and he confirmed the list of places posted and noted it on the brochure. Still, we did not go to all the sites listed, including Rodeo Dr, Capital Records, Dolby Theater, Chinese Theater, Capital Records, Chateau Marmont, Roosevelt Hotel, Route 66, or Hollywood Walk of Fame. We drove down Hollywood Blvd and Sunset Strip, but many of the high lights were not mentioned. When I inquired about Rodea Drive, the tour guide said it was shut down bc of filming and asked if no one told us. No one did, neither did he before taking us on tour.
I called Rodea Dr, and they said there was no filming and they were open. He LIED! I was furious. I called Hollywood LA Tour, reported it, and advised I was coming back to receive my tip back; and spoke with Paul with Surf City, and he offered a refund bc I called earlier w/ complaints about misinformation about parking, the tour being late, and now about not going to all the places advertised. UNACCEPTABLE! They did not deliver what they promised. I was FURIOUS and disappointed. Don't expect to see the Hollywood sign up-close. We drove through Hollywood, Beverly Hills, through the mountains, visited celebs homes, famous businesses listed, movie locations, but I thought we were going to Paramount Studios or Fox Studios too. Please do yourself a favor and use different search engines, read more reviews; there are more reasonable tours, better accommodations, and ones that will deliver 100% on what's advertised, I'm sure. Before booking, and upon arrival, ask the driver what sights you will see compared to what's advertised.