We were able to see 4 manatees during our kayaking experience! The staff in the office were so kind and professional, they genuinely wanted us to have a good time. They have a little shop where you can buy sunscreen, hats, sunglasses, etc. in case you forgot them. They also have sodas and non-perishable snacks in case you need them. We were given a plastic map to use during the trip but we decided to explore on our own. The waters were calm since the boats in the area have to go slowly so we never felt that we were going to tip over. It was quiet on the water (except the occasional boat playing loud music) and it was great to be in nature. We will definitely return and use the same company!