Our tour guide, Ray, was as good as it gets. The tour was full of incredible insights, and was told in an authentic way. He made sure we all got the full experience, and was great at soliciting/answering questions. We got a real account from someone who lived in the area, not only of what it was like on the day of 9/11, but the weeks, months and years afterwards. If anyone does this tour, I hope they will be lucky enough to get Ray as their guide.
The museum itself was awesome, in the original sense of the word. The curator(s) did a phenomenal job. There was sooo much to look at & read. I like how comprehensive the collection was, from personal audio stories to WTC building parts, crushed fire vehicles to information about the al-Qaeda plot. Highly recommend, if you want to learn and immerse yourself in an indelible part of world history.