We are sorry to hear that you did not enjoy your experience with our tour company. It is true we are a relative newcomer on the scene, but we have been here since 2013. To be clear, we are not a scam, but a highly rated and well respected tour with amazing staff. Our tour does visit 3 underground areas,but with the starting point of the tour in the underground itself, perhaps- to some- visiting two other underground areas does not seem like a fully immersive experience. We like to have our guides tell folks at the beginning of the tour that the underground was never an inter-connected city (and any tour visiting more than one underground space goes outside and then back down) but maybe this was not communicated. Most of the Seattle underground( no matter where you go in the underground) does not have old storefronts or signage, as many building owners have used their respective underground spaces for all sorts of things over the years We are also curious to hear about the attendees who appeared to be staff and pressured folks into tipping, so we can amend that. While we may go on one another’s tours, it is not as a plant or a way of pressuring people into tips. If you email us at
[email protected] with the name of your reservation, the date, and time, you attended, we can process a refund for you. Thank you for taking the time to let us know what you thought of the tour