Hello,
Thank you for taking the time to leave us a review. At Big Bus Tours we strive to provide our customers with great experiences and it sounds like this was not the case for you. In regards to our bus frequency, we do advertise on our website and Viator/Trip Advisor that we run buses every 30-45 minutes (depending on the day). Unfortunately, LA traffic is unpredictable and we do our best to reroute our drivers to help make up lost time. We advertise on our website and Viator/Trip Advisor that our Hop On Hop Off tours are guided with pre-recorded commentary. Lastly, our shuttle bus times are listed on our website, Viator/Trip Advisor website and printed at the bottom of the tour tickets. I understand that you may have missed this information and for that did not have the experience you may have been expecting. I want to apologize on behalf of the company as we want to make sure our customers enjoy their tours with us. At your convenience, please contact me directly at
[email protected] as I would like to learn more about the specifics of your tour so that I can make things right.