Hello,
We are very sorry to hear your experience was affected by our operational changes. Unfortunately, the 5 Boro Bike Tour was taking place in New York City the day you traveled which did not allow us to operate our usual schedule. We always try our best to plan for these events to prevent any additional inconveniences, so we can deliver the best touring experience for our customers. If you have a moment, please reach out to
[email protected] with your ticket purchase details so we can look into this further for you.