The tickets are not cheap, my online ticket had to be transferred into a printed version, for 4 x adult tickets I was given 1 ticket that said x 4, I didn't argue as the bus was waiting for us to get back on, as the paper ticket needs to be issued by an agent at one of the stops, not all of the stops has an agent, so it's a bit like playing 'where's wally'!!! However, as 4 adults we may have wanted to go our separate ways to go sightseeing? Anyway I lost the one ticket on day 1, it was quite windy, it must have flown out of my bag, I totally accept that was my fault. However, we had a two day ticket so I contacted Big Bus via the live chat only to be told there was nothing to be done, I said can't you cancel the original ticket so no one else can use, then issue us a 1 day ticket, that was a 'No'. It was suggested I find an agent, which I've already stated wasn't easy, and ask them to take pity and reprint. We couldn't find an agent easily and didn't want to spend our last day in NY trying to track one down. So we lost half of the $388 we'd paid for tickets. You need to rethink your customer service, you should have sent me a link to a 2nd day replacement ticket and not issue 4 tickets on one stubb, and the chances are that then if I had lost tickets, it would just have been 1. which would have been a little easier to swallow. I will now challenge via my credit card company.
Відповідь від хоста
Jan 2025
Hello Julia, Thank you for sharing your experience with us. We truly regret the difficulties you faced with the ticketing process and understand your frustration. We sincerely apologize for the inconvenience caused and the confusion with the single ticket for all four adults. Our team is always happy to help resolve these issues on-street or when contacted via our live chat. We realize that this caused stress, and we will definitely look into improving our ticketing system to prevent similar issues in the future.