The tour started off ok but once we hopped off and tried to later hop on, we had serious issues. Our driver stopped the bus unexpectedly near Battery park Plz. She stated the bus was no longer working and that it would not turn back on. When we asked what we were to do since the bus would not turn back on she said wait for another bus. However one did not show and we needed to get back to Times square and couldn't wait more than we already had. We had to pay to take an uber. The license plate of the bus was 41087BB. I've tried to contact big bus for a refund but the email address listed on the website is not in service (
[email protected]). I received an email in return saying the address was not good. I tried to call them but their "phone lines are currently not available". I tried to chat with them and Ana the customer service rep said "Mechanical issues can happen unexpectedly and are not something that we can control. We check our buses regularly but this can still happen sometimes. I am very sorry for the inconvenience, in this case the tickets are non refundable.". TERRIBLE CUSTOMER SERVICE. I NEED MY REFUND!