We enjoyed our Big Bus tour of NYC very much. They did not have as many buses running as they normally do, so if you got off, you might have had to wait awhile for the next bus. We stayed on for the whole time. We did the Uptown and the Downtown tours, and if you have to choose one, I would choose the Downtown tour. There is more to see on that tour. Drivers were polite and professional. I would suggest that they improve the audio. They give out headsets for a prerecorded tour version, but they would also sometimes give personal commentary. They were very hard to hear unless you were right next to them.