Buyer Beware!!!
I had purchased tickets for May 2020 on the “Big Bus” However due to the Coronavirus Pandemic, we were forced to cancel our trip. I contacted the company to request a refund. The response i received was that they would issue a credit for up to 12 months. I explained to them that these tickets where for 6 “senior citizens” who were very scared about the current conditions and in No way looking to make future plans. We went back and forth via email as i tried to explain and plead my case, however they would not budge or even show the slightest care. I can not believe that in times like this, a company can be so uncompassionate or understanding. Yes, It is disheartening and unfair that we are all being challenged with having to make hard decisions and changes. But a big company like this should be more aware of the public they are servicing. Their website also says nothing about NO REFUNDs. So I just don’t understand. I have opened up a dispute with my credit card company, And In the future If I do travel..i will not be using the “Big Bus”!!