Good Afternoon TODNewcastle,
While we are glad to hear you've enjoyed the tours, however, Outstanding customer service is a top priority, and we trust every employee to handle every guest with the highest dignity, integrity and appreciation.Any other conduct that is shy of exceptional is inappropriate and will not be accepted. As for our office, our welcome center is inside Madame Tussauds wax museum located in Time Square, we apologize for the confusion in information as the address is posted in all of our informational platforms.
With that in mind, please email us names, descriptions, bus, tour date, time, location to
[email protected] as the information will be immediately reported to upper management. We hope to better our services moving forward and exceed your expectations on your next trip.
Kind regards,
BBTNY