Good Evening IHeartXmas,
We are saddened to hear your sightseeing experience was interrupted due to longer than usual wait times during your stay in New York. Please be reassured we provide more than enough buses on the road so our buses are passing by consistently every 15 to 20 minutes and it is unfortunate this was not your experience. When you have a moment please email us at
[email protected] and please provide any additional details as we rely on our guests feedback to improve our services. We hope this one experience does not deter you from with Big Bus in the future and we wish you a Happy Holidays!
Warm regards,
BBTNY