Good Afternoon Leslie,
It's disappointing to hear that your interaction with Big Bus wasn't unforgettable. We have certified guides who all receive extensive training to provide our visitor with an energetic insight that is both insightful and fun, full of rich and interesting information about NYC. Please contact us at
[email protected] and provide name, description, tour location, date, and time as it will be forwarded to upper management for corrective action. We appreciate your feedback and hope that this one experience will not prevent you from using Big Bus in the future.
Kind Regards,
BBTNY