Everyone at Hala was super friendly and welcoming, willing to chat and give recommendations. We loved the different viewpoints of the staff, the tour was very informative, and the product is SO GOOD. I'm not even a coffee drinker and we did a half flight where I drank three types BLACK (unheard of for me). We ended up leaving with coffee for my MIL and tea for me, though we could have done so much more damage. Highly recommend!