Met up with the group in the morning, left right on time. From the start, Ryan was good to infuse the group with energy and humor. He whisked us down Broadway and then up and down some side streets as he told us stories and histories of the places we were visiting. Ryan knows his history. Facts and jokes rolled out effortlessly, and he did everything he could to engage and joke with everyone in the group individually.
Here's my only criticism... If you look at the website, you can see that Ryan does all of the tours. He does the walking tour once or twice a day, plus the pub crawls. This is a great business for him, but I could tell that there were times when he was on autopilot, when it felt like everything that came out was part of a script. He's done this a million times, and despite the occasional acknowledgement of someone's name, it felt a bit formulaic to me. I wonder how much he varies the tour throughout the year. I also wonder if the business might be better served with additional guides offering the walking tour.
Overall, a good experience, and recommended if you need the quick and dirty on Nashville in a couple of hours.
As a side note, the website only accepts credit card bookings on an insecure (HTTP instead of HTTPS) web form. In addition, there is a graphic on the booking form showing that it is a "Secure Credit Card Payment" that uses encryption, which it does not. This is a definite security no-no and puts credit card numbers at risk when they are submitted through the website. I emailed them about this website issue and asked them for an alternate way to book, but my email was ignored. I ended up sticking with them anyway and booking my tour over the phone, and I would recommend that everyone else do the same until they address this website security issue.