Easy location to meet at to begin trip, but bus DID NOT drop us off at the same place so we had to walk further than expected. We enjoyed the lights and there were a lot to look at but the stop at the end to cross a busy road to get some hot chocolate was not fun.
Tour guide was excellent - really enjoyed this and would do it again. Only problem was a mechanical issue with the bus on the way home. Didn't get back to Manhattan until almost midnight - took over 2 hours for a replacement bus to arrive and pick us up from the side of the road. While we were safe and warm, it would have been much better if we'd been given accurate information on the status of the replacement bus..... we kept being told it was on its way and that it would be there in a few minutes....... that was aggravating.
This was such a fun tour! Nothing can prepare you for what you will see with the lights! The tour was on time and the guide was very friendly and made sure we saw as much as possible. We even got a stop at Brooklyn Bridge on the return, allowing us to take some wonderful skyline photos of New York. A really unforgettable experience which I would recommend!