I wanted to give this tour 5 stars, but it fell short.
The tour began with a warm and cozy tour bus on a cold and rainy evening. The tour guide, introduced himself and led us through a decent introduction. If you can get past the word "um" every two words, you'll be okay.
He explained to us the stops we would be making and we got a great laugh when he described them as the "appetizer," "main course," and dessert.
The tour itself was incredible. The houses were breathtaking and despite the cold, rainy night, we enjoyed our tour. With that being said, it was not guided.
Here's my biggest complaint. On the last stop, we got out and had an opportunity for a picture with the Brooklyn Bridge and NYC Skyline. Most of our group stayed on the bus due to the weather, but my husband and I chose to brave it. As our tour guide skipped around (literally), we asked if he could take a picture of us. He promptly said, "No." We stood there kind of shocked, until he finally said, "Ask someone else in the tour." This was a huge letdown.
Dyker Heights and the homes were incredible. The tour lacked.
Response from Host
Feb 2025
Thank you for taking the time to share your thoughts about your recent Dyker Heights tour experience. We truly appreciate your feedback, as it provides us with valuable insights to enhance our services.
We're thrilled to hear that you enjoyed the breathtaking views of the houses, even amid the challenging weather. Dyker Heights is indeed a magical place, especially during the holiday season, and we're glad that you and your husband were able to appreciate it. Your playful description of our tour guide's introduction as an "appetizer, main course, and dessert" certainly brought a smile to our faces!
However, we sincerely apologize for the disappointment you faced when it came to capturing your special moment by the Brooklyn Bridge. Your request to have a photo taken is completely reasonable, and it's unfortunate that your experience did not meet your expectations at that moment. We understand how important those memories are, and we will be addressing this with our guide to ensure a more accommodating experience in the future.
Your kind words about Dyker Heights and your constructive feedback mean a lot to us. We hope that you will consider joining us again for another tour, where we will strive to create an even more memorable experience for you and all our guests.
Thank you once again for your valuable insights, and we wish you all the best!